Airline with registered office in Stuttgart, Wolfschlugenstr. 7, 70597 Stuttgart, Germany – VAT ID DE327055484 and registration number HRB 789801 Amtsgericht Stuttgart, indicating the contracting party of the following General Conditions of Contract.
Authorized Agent
Refers to a natural or legal person authorized by the Carrier to represent it in the sale of Air Transport tickets.
High Season
Period of the year when there is higher passenger traffic.
Pet
Refers to a pet traveling in the cabin along with a Passenger.
Prohibited Items
Guns, firearms, and other devices that discharge projectiles; stunning devices; objects with a sharp point or edge; work tools that can be used to cause serious injury or threaten the safety of aircraft, including drills, saws, welders, etc.; blunt instruments and objects that can be used to cause serious injury when used to strike; explosive and incendiary substances and devices; LAG (Liquids, Aerosols, and Gels), unless such liquids are contained in individual containers with a capacity not exceeding 100 milliliters or equivalent (e.g., 100 grams), to be carried in a transparent, resealable plastic bag, fully closed, with a capacity not exceeding 1 liter (approximately 18 x 20 cm).
Baggage
Means all personal effects and other belongings accompanying the Passenger during the trip. Unless otherwise specified, this term includes both Checked Baggage and Unchecked Baggage, as defined below. Baggage also includes a Pet accompanying the passenger, subject to the provisions of Article 8.3.
Checked Baggage (hold baggage)
Refers to Baggage accepted in custody by the Carrier for which an Identification Receipt has been issued.
Unchecked Baggage (cabin baggage)
Refers to any baggage other than checked baggage that is not entrusted to flyvbird / VINI and is carried in the cabin.
Passenger
Refers to any natural person, not part of the crew, holding a confirmed Travel Receipt.
Price
The amount the customer must pay for the flyvbird / VINI service, consisting of the total fare plus additional services and airport taxes.
Article 2. Applicability and Jurisdiction
2.1 General
These general conditions of carriage apply exclusively to air transport services that are the subject of the transport contract or otherwise to air transport operated by flyvbird / VINI, identified by the carrier code indicated in the booking and boarding pass.
2.2 Charter Contract
If Air Transport is carried out (also) under a charter contract, these Conditions of Carriage also apply to such a contract.
2.3 Prevalence of the Law
These General Conditions apply provided they are not contrary to prevailing law and public order rules, in which case the latter will prevail.
Article 3. Booking Conditions and Documentation
3.1 General Provisions
flyvbird / VINI will provide transport only for the passenger(s) indicated on the relevant Itinerary Receipt. To this end, flyvbird / VINI will require the passenger(s) to prove their identity and, in any case, to comply with the rules regarding documents indicated in Article 6.5, as well as any other applicable provisions relevant to air transport.
3.2 Booking
Passengers can make their bookings through the following sales channels:
Website www.flyvini.com
Travel agencies including third-party sites
Airport ticket offices
Bookings will be considered confirmed only after they are recorded in the Carrier's computer system; if the passenger does not settle the payment for the reserved seat at the time of booking or by the communicated final issuance date, the booking will be canceled.
3.3 Booking Changes and Modifications
The booking is valid exclusively for the specified itinerary, date, and flight number, from the point of departure to the final destination, and for the passenger whose name is indicated on the booking.
3.3.1 Date/Time Changes
Passengers who have received a booking confirmation and purchase can make a date/time change up to 3 hours before departure (excluded PSO fares), subject to a change fee per passenger/segment.
3.3.2 After Web Check-in
A passenger who has done web check-in and wishes to make a booking change must cancel the online check-in by contacting Customer Assistance, make the desired change, and then complete the web check-in again.
3.3.3 Name Change
Name change can be made up to 0.5 hours before departure (excluded PSO fares), subject to a change fee per passenger/segment.
3.3.4 Ancillary Services
The purchase of ancillary services up to 0.5 hours before departure is always allowed; it may be subject to availability in case of limited service. Ancillary services are also non-refundable.
3.4 Booking Cancellation
In case of voluntary cancellation of the booking by the passenger after completing the purchase transaction, the conditions set forth in Article 4.2 will apply. The voluntary cancellation request must be sent through the contact form on the flyvbird / VINI website within 3 hours before the flight departure.
3.5 Personal Data
To make a Booking, obtain complementary services, facilitate immigration and entry formalities into the territory of a state, the passenger is required to provide some personal data to the carrier or its authorized agent. These data are collected and processed in compliance with EU Regulation 2016/679 (GDPR).
3.6 Seat Assignment
At the time of booking, the Passenger may request the assignment of a specific seat on board by paying a fee. If no seat is chosen, flyvbird / VINI will automatically and free of charge assign a seat at check-in, according to availability.
Passengers traveling with infants or minors under 18 years
Passengers with disabilities or reduced mobility
Unaccompanied minors
Passengers in medical conditions
Passengers with accompanying animals
Passengers with fragile/bulky baggage or musical instruments
Passengers denied entry into the destination country or deported
3.7 Payments
Unless otherwise communicated by flyvbird / VINI, the person who made the reservation is required to pay the full amount due at the time of booking.
Accepted payment options include Visa, Mastercard, Maestro debit or credit cards, and PayPal.
Article 4. Fares, Taxes, and Supplements
4.2 Fare Rules – Bundles
Basic includes:
Small carry-on bag 40x30x20cm
Free online check-in available 24 hours before departure
Changes allowed as indicated in Article 3.3
Non-refundable fare
Classic (for tickets issued up to and including June 18, 2025):
Small carry-on bag 40x30x20cm
Pre-assigned seat, excluding seats in the first four rows and emergency exits
1 piece of checked baggage up to 23 kg
Free online check-in available 30 days before departure or at the airport
Changes allowed as indicated in Article 3.3
Non-refundable fare
Classic (for tickets issued from June 19, 2025):
Small cabin bag 40x30x20 cm
Pre-assigned seat, excluding the first four rows and emergency exit seats
Large cabin bag 55x40x20 cm
Priority boarding
Free online check-in available 30 days before departure or at the airport
Changes allowed as per Article 3.3
Non-refundable fare
Biz includes:
Small carry-on bag 40x30x20cm
Pre-assigned seat, including seats in the first four rows and emergency exits
1 piece of checked baggage up to 32 kg
Priority boarding
Large carry-on bag 55x40x20cm/10kg
Free priority online check-in 30 days before departure or at the airport
Unlimited date/time changes without penalty, as indicated in Article 3.3
Non-refundable fare
4.3 Taxes and Airport Charges
At the time of Booking, the Passenger must bear the taxes and airport charges required by the government, any other authority, or an airport operator. Government taxes are subject to continuous changes.
4.4 Supplements
Depending on the chosen purchase channel, a service fee (Ticketing Fee) may be applied, directly by flyvbird / VINI or its Authorized Agents.
4.5 Currency
Taxes, fares, and charges must be paid in the currency of the country of origin of the Itinerary, unless otherwise specified by flyvbird / VINI. The Carrier may, at its discretion, accept payment in another currency.
4.6 VAT
Fares for international travel are not subject to Value Added Tax (VAT). Prices and related supplements on domestic routes are subject to VAT.
Article 5. Special Assistances
The transport of unaccompanied minors, Passengers with Reduced Mobility, sick passengers, and anyone else requiring specific assistance may be subject to particular procedures. Passengers are advised to inform flyvbird / VINI Customer Service of their special needs at the time of booking.
5.1 Transport of Infants
Infants (aged between 8 days and 23 months) must sit on an adult's lap using an infant seat belt provided by the onboard staff.
The infant does not pay the ticket price but only a fixed fee (see Fees and Supplements).
For infants between 8 days and 1 month, a recent medical certificate may be required confirming fitness to fly.
In the absence of proper documentation, flyvbird / VINI reserves the right to deny boarding.
5.2 Passengers with Reduced Mobility
flyvbird / VINI aims to offer maximum comfort and reduce obstacles for people with different mobility capabilities.
A maximum number of PRM per flight applies due to safety regulations.
PRM cannot be allocated seats at emergency exits.
Passengers requiring special assistance must check in at least 2 hours before departure.
1 guide dog is allowed in the cabin free of charge, with proper documents and equipment (muzzle, harness, certificate).
5.3 Wheelchairs
Foldable wheelchairs will be transported at no additional cost beyond the normal baggage allowance.
5.4 Stretchers
The stretcher service is available only on certain routes and must be requested via flyvbird / VINI Customer Service at least 120 hours before departure.
5.5 Oxygen Therapy
Passengers requiring oxygen therapy are not allowed on board flyvbird / VINI flights.
5.6 Seat Assignment for Minors and PRM
Children aged 2–12 traveling with parents or a guardian are guaranteed seats close to them at no extra cost.
Disabled persons or PRM assisted by a companion also receive adjacent seating.
Assignment is managed during check-in.
Article 6. Check-in and Boarding
6.1 Online Check-in
Passengers are offered the possibility to check-in online on the flyvbird / VINI Website (www.flyvini.com) or via the app available on iOS and Android devices.
Online check-in is available from 24h up to 3h before departure for tickets purchased with the Basic fare.
For Classic or Biz fares and for all passengers with pre-purchased seat reservations, online check-in is available from 30 days up to 3h before departure.
6.2 Airport Check-in and Boarding
Unless included in the fare (Classic / Biz), if online check-in is not completed within 3h before scheduled departure, passengers will be charged the airport check-in fee.
6.2.1 Check-in Deadline
flyvbird / VINI opens check-in 1h before flight departure and closes 20 minutes before departure.
Passengers must arrive at the airport in sufficient time to complete all travel formalities before the deadline.
Passengers must also be present at the boarding gate at the time indicated. Boarding closes 10 minutes before departure.
6.2.2 Code of Conduct
Abusive or aggressive behavior towards airport staff, flyvbird / VINI staff, or other passengers is strictly prohibited. Any verbal/physical aggression will be reported to the competent authorities.
6.3 Security Checks
All passengers are subject to security checks before entering the boarding area.
Lighters, belts, wallets, phones, keys, watches, etc. must be placed in trays.
Passengers with pacemakers or prostheses may request manual checks with supporting medical certificates.
6.4 Connecting Flights
flyvbird / VINI does not guarantee connections with flights operated by other carriers or other transport modes (unless sold directly by flyvbird / VINI). If passengers book connections independently, they are fully responsible.
6.5 Documents Required for Travel
Passengers must present valid travel documents at check-in and boarding (passport, ID card, visas if required).
Domestic flights (Germany): an official ID is sufficient (passport, driver's license, etc.).
International flights: passport and any necessary visas must be presented.
Digital copies of documents are not accepted; originals are mandatory.
6.5.1 Pregnant Women
Single pregnancy accepted until 36th week
Multiple pregnancy accepted until 32nd week
From week 28–34 a medical certificate is required (with due date and fitness to fly)
Travel possible 48h after birth (10 days after C-section or surgery, with medical certificate)
6.5.2 Unaccompanied Minors (UMNR)
Service mandatory for minors aged 6–14 (up to 18 for non-German nationality) traveling alone.
Must be booked 48h before departure via call center and requires a form in triplicate.
Maximum 4 UMNR per flight, no more than 2 under age 10.
The accompanying adult must remain at the airport until 30 minutes after take-off.
6.6 What is Allowed to Bring on Board
1x small carry-on bag (40x30x20cm, max 10kg, under seat)
1x large cabin bag (55x40x20cm, max 10kg, overhead bin)
Overcoat or raincoat
Umbrella
Crutches or walking aids
Duty-free items purchased at the airport
Medicines or medical dietary items (with certificate if required)
6.7 At the Airport – LAG Rules
Passengers must present all LAGs (Liquids, Aerosols, Gels) separately in a transparent resealable bag (max 1L).
Water, drinks, soups, syrups
Creams, lotions, oils, perfumes
Sprays, gels, deodorants, toothpaste
Mixtures of liquids and solids
Article 7. Refusal of Transport
flyvbird / VINI may refuse the transport of a Passenger and/or their Baggage if one or more of the following apply:
To comply with laws, regulations, or rules of any State of departure, destination, or overflight (including COVID-19 or UN/EU/US/UK sanctions).
Upon request of local authorities of departure, transit, or destination.
If the Passenger or their Baggage pose a threat to safety, health, or tranquility of others on board.
If the Passenger is intoxicated, under drugs/medication, or otherwise a risk.
If the Passenger has exhibited unacceptable behavior on a previous flight.
If the Passenger refuses security checks.
If the Passenger has not paid required fares, taxes, or supplements.
If the Passenger does not possess valid travel documents.
If the Passenger has not complied with these General Conditions of Carriage.
In such cases, flyvbird / VINI may refund the unused portion of the ticket at its discretion but is not liable for damages, losses, or injuries resulting from refusal of transport.
Article 8. Baggage
8.1 Passenger Obligations
Passengers must be aware of their baggage contents, not leave them unattended, and avoid carrying items entrusted by third parties.
8.2 Baggage Allowance and Excess Baggage
Allowance depends on fare purchased. Extra or special baggage is subject to supplement (see Fees & Supplements).
8.3 Checked Baggage
Standard allowance: 1x piece, 23kg (unless otherwise stated).
Each passenger may purchase up to 4 checked items of 23kg each.
Baggage >32kg not accepted.
Strollers for infants up to 5 years are transported free of charge.
Valuable items (cash, jewelry, electronics, IDs) should not be placed in checked baggage.
If passenger has no Priority Boarding, large cabin bags may be checked at gate with a service fee.
8.4 Baggage Identification
Checked baggage must be labeled with passenger name, surname, address, phone. Old tags must be removed.
8.5 Special Equipment
Sports Equipment
Subject to extra fee (see Fees table).
Surfboards, skis, golf bags, bicycles, fishing rods, scuba gear, etc. must comply with size and packing requirements.
Firearms for sport: allowed only under strict rules, unloaded, in hold, separate from ammunition.
8.6 Prohibited Items
Banned in baggage: explosives, flammable liquids, toxic substances, radioactive materials, lithium batteries >160Wh, weapons (unless approved), corrosives, etc.
8.6.1 Lithium Batteries & Electronic Devices
Portable electronics (<100Wh): allowed in cabin or checked baggage.
Spare lithium batteries: only in cabin, max 2 per person.
Batteries 100–160Wh: only with airline approval.
E-cigarettes: only in cabin, charging prohibited.
8.7 Cabin Baggage (Unchecked)
1x small carry-on (40x30x20cm, max 10kg, under seat).
1x large carry-on (55x40x20cm, max 10kg, overhead bin).
Additional personal items: coat, umbrella, crutches, duty-free, medicines.
8.8 Right to Inspect
For safety/security reasons or upon request by authorities, baggage may be searched or X-rayed. Non-cooperation may lead to refusal of transport.
8.9 Retrieval and Delivery of Baggage
Passengers must collect baggage immediately upon arrival.
Unclaimed baggage after 3 months may be disposed of.
Presentation of baggage tag is proof of ownership.
Claims for damage must be submitted within 7 days of receipt; for delay within 21 days. PIR (Property Irregularity Report) required.
8.10 Companion Animals & Service Dogs
Pets (PETC)
Allowed in cabin if <10kg including carrier.
Carrier size max 46x31x25 cm, watertight, ventilated.
Animal must fit comfortably inside.
1 pet per passenger, max 6 PETC per flight.
Guide & Assistance Dogs
Allowed free of charge with certification.
Must be trained, wear harness, and behave appropriately.
Emotional Support Animals are not considered service dogs (fee applies under PETC rules).
Article 9. Transport of Weapons
Transport of firearms and ammunition is only permitted in accordance with ICAO/IATA regulations and only in the hold.
Firearms must be unloaded, disassembled if possible, packed in a locked case, and declared at check-in.
Ammunition must be packed separately, max 5kg per passenger, UN 0012 or UN 0014, in secure packaging.
Cold weapons (knives, swords, clubs, etc.) are not allowed in cabin, only in checked baggage.
flyvbird / VINI reserves the right to refuse the transport of any weapon or object considered dangerous.
Article 10. Transport of Remains and Cremation Urns
Transport of human remains is only possible in checked baggage and requires compliance with international health, safety, and customs regulations.
The coffin/urn must be hermetically sealed and meet all regulatory standards.
Cremation urns may be carried in the cabin as hand baggage if properly sealed and packed discreetly.
flyvbird / VINI requires all official documents (death certificate, cremation certificate, transport permit).
If documents are missing or requirements not fulfilled, transport may be refused.
Article 11. Schedules, Delays, or Cancellations
11.1 Schedules
Published schedules are subject to change.
flyvbird / VINI will take all necessary measures to carry passengers and baggage without delay.
Times on tickets are not guaranteed and may change due to operational, safety, or regulatory reasons.
11.2 Delays and Cancellations – Passenger Rights
In case of denied boarding, cancellation, or long delay, passengers are entitled to rights under EU Regulation 261/2004, including:
Right to care: meals, refreshments, accommodation if necessary.
Right to re-routing or refund: re-routing to final destination under comparable conditions, or refund of unused ticket portion.
Right to compensation: unless the delay/cancellation is caused by extraordinary circumstances (e.g., weather, strikes, ATC restrictions, political instability).
Compensation amounts per EU Reg. 261/2004:
€250 for flights up to 1,500 km
€400 for flights within EU >1,500 km and all other flights between 1,500–3,500 km
€600 for all other flights
11.3 Extraordinary Circumstances
flyvbird / VINI is not liable for compensation if delay/cancellation is caused by extraordinary circumstances that could not have been avoided, such as:
Weather conditions
Air traffic control restrictions
Political instability
Safety/security risks
Unexpected flight safety issues
11.4 Flight Diversions
If a flight is diverted to an airport other than the booked destination, flyvbird / VINI will provide transport (by air or ground) to the booked airport or another agreed destination, free of charge.
11.5 Missed Flights due to Passenger Delay
If the passenger misses check-in, security, or boarding deadlines, the ticket is forfeited, and no compensation is due.
Article 12. Refunds
12.1 General Rules
Refunds will be made in accordance with the fare rules purchased by the Passenger.
Unless otherwise specified, Basic and Classic fares are non-refundable.
Taxes and airport charges may be refunded if the passenger does not travel, except when non-refundable by law.
Refunds are made exclusively to the person who purchased the ticket, using the same payment method.
12.2 Non-Refundable Cases
No refund is granted if:
Passenger voluntarily cancels their trip after purchase (except Biz Flex, subject to rules).
Passenger fails to comply with check-in or boarding requirements.
Passenger is denied boarding due to missing documents, incorrect documents, or violation of these Conditions of Carriage.
12.3 Refund Processing
Refund requests must be submitted via the Customer Assistance form on www.flyvini.com within the timeframes required. Refunds, where applicable, are processed within 30 business days.
Article 13. Additional Services
13.1 General
Passengers may purchase additional services (ancillary services) such as:
Seat selection
Priority boarding
Extra baggage
Sports equipment
Pets in cabin
Insurance (if offered)
All ancillary services are non-refundable once purchased.
13.2 Third-Party Services
Services provided by third parties (e.g., car rentals, hotels, transfers, insurance) are subject to the terms and conditions of the relevant service providers. flyvbird / VINI assumes no responsibility for such services.
13.3 In-Flight Services
Any in-flight catering, WiFi, or entertainment services, where available, are not guaranteed and may vary by route or aircraft. flyvbird / VINI is not responsible for unavailability or failure of such services.
Article 14. Administrative Formalities
14.1 Travel Documents
Passengers must possess all necessary travel documents (passport, visas, health certificates) as required by the countries of departure, transit, or destination. If a passenger is denied entry into a country due to missing/invalid documents, flyvbird / VINI has no liability and the passenger must bear all costs.
14.2 Customs and Security Checks
Passengers must comply with customs, police, and security regulations at departure, transit, and arrival airports. flyvbird / VINI is not liable for losses, damages, or delays caused by customs/security checks or passenger non-compliance.
14.3 Refusal of Entry
If a passenger is refused entry into a country, they remain liable for all related costs and must reimburse flyvbird / VINI for fines, detention, repatriation, or other charges imposed.
14.4 Passenger Data Transmission (PNR / API)
To comply with national and international regulations, flyvbird / VINI may be required to transmit passenger data (PNR – Passenger Name Record, API – Advance Passenger Information) to authorities of departure, transit, and destination countries. Passengers consent to this data transmission when booking.
Article 15. Liability for Damages
15.1 General Principles
Liability of flyvbird / VINI is governed by applicable international conventions (Warsaw 1929, Montreal 1999) and EU Regulation (EC) No. 889/2002.
15.2 Death or Injury of Passengers
flyvbird / VINI is liable for damages sustained in case of death or bodily injury of a passenger, only if the accident causing the damage took place on board the aircraft or during embarking/disembarking operations.
Liability is not subject to any financial limit in accordance with Montreal Convention.
For damages up to 113,100 SDRs flyvbird / VINI cannot exclude or limit liability.
For damages above this, the airline may contest claims by proving absence of negligence or wrongful act.
15.3 Delay of Passengers
In case of passenger delay, flyvbird / VINI is liable for damages up to 4,694 SDRs, unless the airline proves all reasonable measures to avoid the delay were taken.
15.4 Baggage
In case of destruction, loss, or damage to checked baggage, liability is limited to 1,131 SDRs per passenger.
For unchecked baggage, liability applies only if damage was due to fault of flyvbird / VINI.
Passengers may make a special declaration of value at check-in and pay an extra fee to increase liability limits.
15.5 Exclusions of Liability
flyvbird / VINI is not liable if damage arises from:
Inherent defect, quality, or vice of baggage
War, armed conflict, terrorism
Decisions of authorities (customs, police, ATC)
Passenger negligence or non-compliance with these Conditions
15.6 Consequential Damages
flyvbird / VINI is not liable for indirect or consequential damages (loss of business, missed connections, emotional distress), except as required by mandatory law.
Article 16. Onboard Conduct
16.1 Passenger Behavior
If a passenger's behavior on board is unlawful, poses a risk to aircraft, crew, or other passengers, or violates crew instructions, flyvbird / VINI may take measures including:
Restraining the passenger
Disembarking the passenger at the next airport
Reporting the passenger to authorities
16.2 Prohibited Conduct Onboard
Smoking and use of electronic cigarettes
Unauthorized consumption of alcohol or drugs
Interference with aircraft equipment
Disrespect or violence toward crew or passengers
16.3 Liability of Passenger
Passengers are liable for damages caused to the aircraft, crew, other passengers, or property due to misconduct.
Article 17. Alternative Dispute Resolution – Exclusive Jurisdiction
17.1 ADR
Passengers may resort to alternative dispute resolution mechanisms (ADR) as provided by EU law.
17.2 Jurisdiction
Unless otherwise required by law, disputes shall fall under the exclusive jurisdiction of the Courts of Stuttgart, Germany.
Article 18. Applicable Law
These General Conditions of Carriage are governed by:
Montreal Convention 1999
Regulation (EC) No. 261/2004 (passenger rights)
Regulation (EC) No. 2027/97, amended by 889/2002 (airline liability)
Regulation (EC) No. 1107/2006 (rights of PRM)
Applicable German and EU laws
Article 19. Role of flyvbird / VINI as Platform and Intermediary
19.1 Platform Role
flyvbird / VINI GmbH operates exclusively as a digital booking and facilitation platform. flyvbird / VINI does not itself perform air transport operations and does not hold an Air Operator Certificate ("AOC").
19.2 Licensed Operators
All flight services offered through the flyvbird / VINI platform are performed by independent, duly licensed Aircraft Operators holding a valid AOC or equivalent authorisation issued by the competent aviation authority.
19.3 Contract of Carriage
The legally binding contract of carriage for any flight is concluded directly between the Customer and the relevant Aircraft Operator. flyvbird / VINI acts solely as an intermediary and commercial agent in facilitating this relationship.
19.4 Applicable Operating Conditions
By booking via flyvbird / VINI, the Customer acknowledges and accepts that the General Conditions of Carriage ("GCC") and operational terms of the respective Aircraft Operator apply to the execution of the flight.
19.5 Service Models
flyvbird / VINI may facilitate:
Charter Services – the booking of an entire aircraft for the Customer's exclusive use
Single-Seat Sales / Shared Flights – the booking of individual seats aggregated on flights operated by licensed Aircraft Operators
In both cases, the Aircraft Operator retains full operational responsibility and liability for the flight.
19.6 Regulatory Compliance
All contracted Aircraft Operators are solely responsible for ensuring compliance with operational safety standards, aviation security standards, passenger rights, and international treaties. flyvbird / VINI shall not be deemed the "operating carrier" under the above regulations.
19.7 Limitation of Liability
As an intermediary, flyvbird / VINI is not liable for any acts, omissions, delays, or cancellations caused by the Aircraft Operator or resulting from regulatory requirements, air traffic control, weather conditions, strikes, security incidents, or force majeure.
19.8 Customer Obligations
The Customer is responsible for ensuring that all passengers comply with passport, visa, customs, health, and other entry/exit requirements.
Article 20. Validity of Quotes, Cancellation and Charter Terms
20.1 Validity of Quotes
A quotation issued by flyvbird / VINI is legally non-binding until an agreement has been made between the Customer and flyvbird / VINI in the form of a Charter Contract or direct single seat sales.
flyvbird / VINI reserves the right to withdraw quotations at any time, even after receipt by the Customer, provided no Charter Contract or seat booking has been confirmed.
20.2 Cancellation
In the event that the Customer requests to cancel any of the agreed flight(s) in the Charter Contract, the Customer shall agree to pay the following compensation:
50% of the full Charter Contract price after completion of the agreement
100% of the full Charter Contract price if cancelled within 15 days of the scheduled departure time
20.3 Charter Terms
flyvbird / VINI acts exclusively as a facilitating agent between the Customer and the Aircraft Operator.
The Customer shall pay flyvbird / VINI the agreed Charter Price in the currency and to the bank account provided in the Charter Invoice.
All agreed prices are subject to industry and related fuel price fluctuations.
The Charter Price excludes aircraft de-icing, ground transportation, inflight Wi-Fi, SATCOM services, and special catering requests, unless explicitly stated.
All Charter Contracts are based on internationally recognised ICAO and IATA airport codes.
The Customer is liable for any charges incurred in restoring damage or soiling to the Aircraft or its equipment caused by the passengers.
Article 21. Refunds
Refunds are only due if:
A flight cannot be performed by the contracted Aircraft Operator
No replacement aircraft can be arranged by flyvbird / VINI
A refund is mandated by applicable law
Refunds shall always be calculated pro-rata based on the portion of the trip not performed, and less any facilitation fee.
Refunds, where applicable, shall be processed within 30 business days to the original payment method, unless otherwise agreed.
Article 22. Delivery of Service
The service provided by flyvbird / VINI is the facilitation of air transport services by licensed Aircraft Operators.
The service is deemed delivered once the booked flight (charter or seat) has been performed by the contracted Operator.
In the case of single-seat/shared flights, delivery consists of the provision of the booked seat on the scheduled or rescheduled routing approved by the Operator.
If delivery cannot be made because no flight is performed and no replacement can be arranged, the Refund Policy (Article 21) applies.
Article 23. Applicable Law and Jurisdiction
23.1 These Terms are governed by the laws of the Federal Republic of Germany.
23.2 Unless otherwise required by mandatory law, the exclusive jurisdiction for all disputes shall be the courts of Stuttgart, Germany.
Final Disclaimer – Platform Role
1. Platform Function Only
flyvbird / VINI GmbH operates solely as a digital booking and facilitation platform. We do not own, operate, or control aircraft and do not hold an Air Operator Certificate ("AOC").
2. Independent Licensed Operators
All flights booked through our platform are performed by independent Aircraft Operators who hold valid AOCs or equivalent authorizations issued by the competent aviation authorities. These Operators exercise full operational control and bear sole responsibility for the safe execution of flights.
3. Contracting Party
The legally binding contract of carriage for any flight is concluded directly between the Customer (and/or passenger) and the relevant Aircraft Operator. flyvbird / VINI acts only as an intermediary and commercial agent facilitating this contractual relationship.
4. Liability Allocation
flyvbird / VINI shall not be considered the "operating carrier" under international conventions or EU aviation law (including the Montreal Convention 1999, Regulation (EC) No. 261/2004, Regulation (EC) No. 300/2008, and Implementing Regulation (EU) 2015/1998).
All liability for carriage, operational performance, safety, security compliance, passenger rights, delays, cancellations, or baggage matters rests exclusively with the Aircraft Operator.
flyvbird / VINI is not liable for acts, omissions, or failures by the Aircraft Operator, air traffic control, airport operators, or other third parties.
5. Customer Acknowledgement
By booking through flyvbird / VINI, the Customer expressly acknowledges and accepts that:
flyvbird / VINI is not providing air transport but arranging access to such services,
the Operator's General Conditions of Carriage apply to the execution of flights, and
flyvbird / VINI's responsibility is limited to the facilitation, booking, and commercial support services described in these Terms.
6. Non-Waiver of Mandatory Rights
Nothing in this Disclaimer excludes or limits any statutory rights or remedies that cannot legally be excluded under applicable law.