Privacy Policy

1. Introduction

This Privacy Policy explains how flyvbird GmbH processes personal data when visitors use the website flyvbird.com, submit booking requests, or contact us.

We process data in compliance with the GDPR, the German BDSG, and TTDSG.

2. Controller

flyvbird GmbH
Wolfschlugenstr. 7
70597 Stuttgart, Germany
Email: contact@flyvbird.com

3. Categories of Data Processed

3.1 Technical and Usage Data

Automatically collected:

  • IP address (anonymized where possible)
  • Browser type and version
  • Device and OS information
  • Referrer URL
  • Pages visited
  • Timestamp and session data

Legal basis: Art. 6(1)(f) GDPR.

3.2 Communication Data

When contacting us:

  • Name
  • Email
  • Phone number
  • Message content

Legal basis: Art. 6(1)(b) and Art. 6(1)(f) GDPR.

3.3 Booking and Flight Request Data

When using the booking engine:

  • Passenger names
  • Contact information
  • Travel routes and times
  • Payment and billing data
  • Travel documents where required by law

Legal basis: Art. 6(1)(b) GDPR and aviation regulatory obligations.

3.4 Marketing and Analytics Data

Only with user consent:

  • Cookies
  • Newsletter data
  • Behavioural analytics
  • Booking engine performance data

Legal basis: Art. 6(1)(a) GDPR.

4. Purposes of Processing

We use data to:

  • operate and optimize the website
  • manage booking requests
  • enable on-demand and charter flight operations
  • comply with aviation, tax, and regulatory requirements
  • ensure safety and prevent fraud
  • communicate with customers
  • perform marketing and analytics (with consent)

5. Legal Bases

  • Consent: Art. 6(1)(a)
  • Contract: Art. 6(1)(b)
  • Legal obligation: Art. 6(1)(c)
  • Legitimate interest: Art. 6(1)(f)

6. Cookies and Tracking

6.1 Essential Cookies

Required for basic site operation.

6.2 Analytics & Marketing Cookies

Enabled only with user consent. Consent may be withdrawn anytime.

7. Data Sharing

We share personal data only when necessary:

7.1 Aviation and Operational Partners

  • Operators and AOC partners
  • Airports and handlers
  • Payment processors

7.2 Technology Providers

  • Hosting services
  • Booking and analytics providers

7.3 Legal Requirements

Authorities, courts, regulators. No unauthorized third-party sharing.

8. International Transfers

Data transfers outside the EU occur only with:

  • Standard Contractual Clauses
  • Adequacy decisions
  • Additional safeguards where required

9. Retention Periods

  • Booking and contract data: 10 years
  • Communication data: up to 3 years
  • Logfiles: up to 12 months
  • Marketing data: until consent is revoked

10. User Rights

Users have rights to:

  • Access
  • Rectification
  • Erasure
  • Restriction
  • Data portability
  • Objection
  • Withdrawal of consent

Requests to: contact@flyvbird.com

Complaints may be filed with the supervisory authority of Baden-Württemberg.

11. Data Security

We implement state-of-the-art safeguards:

  • SSL encryption
  • Secure EU servers
  • Access control
  • Routine security audits

12. Amendments

We may update this Privacy Policy. The current version is always available on our website.

Third-Party Services

Google Analytics

This website uses Google Analytics, a web analysis service from Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on the user's computer and that enable an analysis of the use of the website by them. The information generated by the cookie about the use of this website by the user is usually transmitted to a Google server in the USA and stored there.

Opt-Out: With Google Analytics you can prevent the recording of personal data using a browser add-on.

Hotjar

This website uses Hotjar. The provider is Hotjar Ltd., Level 2, St Julians Business Center, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe. Hotjar is a tool for analyzing your user behavior on our website. With Hotjar we can record your mouse and scroll movements and clicks.

The use of Hotjar and the storage of Hotjar cookies are based on Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

Hotjar cookies remain on your device until you delete them. If you want to deactivate data collection by Hotjar, click here.

Cookie Management

Cookies are small files that make it possible to save specific, device-related information on the user's access device (PC, smartphone, etc.). On the one hand, they serve the user-friendliness of websites and thus the users (e.g. storage of login data), on the other hand they serve to record the statistical data of the website usage and to be able to analyze them in order to improve the offer.

Users can influence the use of cookies. Most browsers have an option with which the storage of cookies can be restricted or completely prevented. However, it should be noted that the use and in particular the ease of use are restricted without cookies.

You can manage many companies' online ad cookies through the US site or the EU site.

Last updated: January 2025